Some of our projects

Government - IT Service Management Optimisation

We approached this project carefully, as there had been previous attempts to improve performance in the past. We took an analytical approach and studied our client’s business and the behaviors of the teams. This led us to overwhelming data on where we needed to focus so effective solutions could be designed and deployed - and then we led the implementation and watched performance improve.

Backlogs of work reduced to 10% of their previous size,
Turn around times moved from 30% to 98% within SLA and
Major business impacts reduced to insignificant levels.

We loved working with this client mainly because our engagement remained after we smashed our goals so we were able to see the results not only being sustained but being further improved on by the team. We look forward to collaborating together with this client on many more successful projects in the future.

"If it had not been for CI Sustain we would have looked to outsource the IT department so we could achieve the levels of service we are now realising"

Financial Services - Responsible Lending

Our client contacted us as they were having difficulty gaining traction and acceptance from a new technology platform to help Bankers have smart lending conversations with small-sized businesses, and to execute lending deals very easily.

By doing some redesign in key areas and providing solutions to adapt legacy systems and processes, Bankers could begin to use the new system to serve customers better, and their customers could get funding that’s appropriate and fast.

"There are very few projects that truly deliver an improvement but this one does and both my customers and I want it"

Financial Services - Organisation Redesign

Often our clients have already made a strategic decision, they just require the resources and support to make that all important jump. We worked with this client on the lead up to the deployment of a major organisational redesign. Our work ensured the new organisation could hit the ground running. By ensuring clarity and being able to communicate this transparently with our client we were able to prioritise their focus and align all levels of the new structure so they could start to see the benefit they had hoped for from the day the new organisation was formed.

"Your leadership and experience allowed us to view things differently and it became clear where to direct our people"